Terms of Service

1. The Service

1.1 Service Description

Pelagos is a cloud-based compliance assistant platform for the maritime industry, provided by NiekaLab Pte. Ltd. The Service enables Customers to upload and manage compliance documents, run AI-powered compliance analysis against maritime frameworks (including TMSA, DryBMS, and SIRE), review compliance results by KPI, identify gaps, map evidence, manage disputes and stage claims, and prepare submission packages.

1.2 Service Availability

The Service is provided as a web application. We do not currently offer an API, desktop application, or mobile application. We aim to maintain high availability of the Service but do not currently guarantee specific uptime levels. Service level agreements (SLAs) may be made available for enterprise customers in the future.

1.3 NiekaLab's Ownership

NiekaLab owns the Service, including all underlying software, technology, algorithms, models, user interfaces, documentation, and any updates, enhancements, or modifications thereto. All rights not expressly granted to Customer in this Agreement are reserved by NiekaLab. Customer does not receive any rights to the source code or underlying software of the Service.

2. Accounts and Access

2.1 Account Registration

To use the Service, Customer must create an account by providing a valid email address and full name. Authentication is performed via a one-time passcode (OTP) sent to the registered email address. Customer is responsible for maintaining the security of their account credentials and for all activity that occurs under their account.

2.2 Organizations

Customer creates an organization within the Service. The organization is the primary unit for managing documents, users, analysis, and billing. Customer may invite additional users to their organization. Customer is responsible for managing user access and permissions within their organization.

2.3 Authorized Users

Access to the Service is permitted only by individuals authorized by Customer and for Customer's own internal business purposes (“Users”). Customer will ensure that its Users are aware of and comply with the obligations and restrictions in this Agreement. Customer is responsible for any breach of this Agreement by its Users.

2.4 Age Requirement

The Service is intended for use by individuals aged 18 and older. By creating an account, you represent that you are at least 18 years of age. We do not knowingly collect information from anyone under 18.

3. Subscription and Payment

3.1 Pricing

The Service is available on a paid basis only. No free plan or free trial is offered. Pricing is structured at the organization level and may include:

• •Subscription plans — Monthly or annual recurring subscriptions providing ongoing access to the Service.
• •Pay-as-you-go — Per-framework, per-KPI analysis pricing for Customers who prefer usage-based billing.

Current pricing is available on our website or upon request. Discounts may be available at NiekaLab's discretion.

3.2 Payment Processing

All payments are processed through Stripe, our third-party payment processor. By providing payment information, Customer agrees to Stripe's Terms of Service and Privacy Policy. NiekaLab does not store credit card numbers or payment credentials on our servers.

3.3 Fees and Taxes

All fees are stated in the currency indicated at the time of purchase. Payment obligations are non-cancellable and, except as expressly stated in this Agreement, non-refundable.

Fees do not include taxes, levies, duties, or similar governmental assessments of any nature (“Taxes”). Customer is responsible for paying all applicable Taxes associated with their use of the Service. If NiekaLab is legally required to collect Taxes, they will be added to Customer's invoice.

3.4 Failure to Pay

If Customer fails to pay any fees when due, NiekaLab may suspend Customer's access to the Service until payment is received. NiekaLab reserves the right to retry charging Customer's payment method if an initial charge attempt is unsuccessful.

3.5 Price Changes

NiekaLab may modify its pricing at any time. Price changes for subscription plans will take effect at the start of the next billing period following notice of the change. Customer may cancel their subscription if they do not agree with the revised pricing.

4. Cancellation and Termination

4.1 Cancellation by Customer

Customer may cancel their subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds will be issued for the remaining portion of a billing period.

4.2 Grace Period

After cancellation, Customer will have read-only access to the Service for a period of ninety (90) days. During this grace period, Customer may view and export their data but may not upload new documents, run analyses, or make changes. After the grace period, Customer's data will be deleted in accordance with our data retention practices.

4.3 Termination by NiekaLab

NiekaLab may terminate this Agreement and Customer's access to the Service upon thirty (30) days written notice if Customer materially breaches this Agreement and fails to cure such breach within the notice period. NiekaLab may also terminate immediately if Customer engages in activity that threatens the security, integrity, or availability of the Service.

4.4 Termination by Customer for Cause

Customer may terminate this Agreement upon written notice to NiekaLab if NiekaLab materially breaches this Agreement and fails to cure such breach within thirty (30) days of receiving notice.

4.5 Effect of Termination

Upon termination of this Agreement (after expiry of the grace period, if applicable), all rights and licenses granted to Customer will immediately terminate. NiekaLab will delete all Customer Data within thirty (30) days of the end of the grace period, unless Customer requests earlier deletion or applicable law requires longer retention.

4.6 Survival

Sections titled “AI-Powered Analysis Disclaimer”, “Intellectual Property”, “Confidentiality”, “Warranty Disclaimer”, “Limitation of Liability”, “Indemnification”, and “General Terms” will survive any termination or expiration of this Agreement.

5. Customer Data and Ownership

5.1 Customer Data

“Customer Data” means all data, documents, files, text, and content that Customer or its Users upload to, create within, or generate through the Service. This includes compliance documents, analysis results, KPI scores, evidence mappings, disputes, stage claims, and submission packages.

5.2 Ownership

Customer retains all right, title, and interest in and to Customer Data. NiekaLab does not claim ownership of any Customer Data. Nothing in this Agreement transfers ownership of Customer Data to NiekaLab.

5.3 License to NiekaLab

Customer grants NiekaLab a non-exclusive, worldwide, royalty-free license to use, process, store, and display Customer Data solely for the purpose of providing and improving the Service. This license terminates when Customer Data is deleted from the Service.

5.4 Sharing Outputs

Customer may share outputs generated by the Service — including analysis results, compliance reports, and submission packages — with third parties such as auditors, inspectors, classification societies, and flag state authorities. Customer is solely responsible for determining what to share and with whom.

5.5 Data Export

Customer may export their data from the Service at any time through the export functionality available within the application.

5.6 Data Deletion

Customer may delete their data at any time from within the Service. Customer may also delete their account, which will trigger deletion of all associated Customer Data within thirty (30) days. Customer may also request data deletion by contacting us at privacy@getpelagos.com.

5.7 Data Processing

For detailed information on how we collect, process, store, and protect Customer Data, including how data is shared with our AI providers and other service providers, please refer to our Privacy Policy, Data Use, and Security pages.

6. AI-Powered Analysis Disclaimer

6.1 Pelagos Is an Assistant, Not a Substitute

Pelagos uses artificial intelligence to analyze compliance documents against maritime frameworks such as TMSA, DryBMS, and SIRE. The AI-generated analysis, findings, KPI scores, gap identification, and evidence mapping provided by the Service are intended to assist Customer's compliance efforts. They are not a substitute for professional compliance auditing, legal advice, or the judgment of qualified maritime professionals.

6.2 No Guarantee of Accuracy

AI-generated analysis may contain errors, omissions, or inaccuracies. NiekaLab does not guarantee that the Service's analysis will be complete, accurate, or up to date. Compliance frameworks are subject to change, and the Service's interpretation of framework requirements may not reflect the most current version or the interpretation applied by a particular auditor, inspector, or authority.

6.3 Customer's Responsibility

Customer is solely responsible for:

• •Reviewing and verifying all AI-generated analysis before relying on it.
• •Making all final compliance decisions using their own professional judgment.
• •Ensuring that submission packages and compliance claims are accurate and complete.
• •Engaging qualified professionals for formal compliance auditing and legal advice.

6.4 No Liability for Compliance Outcomes

NiekaLab is not liable for any inspection results, audit findings, compliance failures, regulatory actions, penalties, or other consequences arising from Customer's use of or reliance on the Service's AI-generated analysis. The Service assists with compliance preparation; it does not guarantee compliance.

7. Acceptable Use

7.1 Permitted Use

The Service is intended for use by maritime companies, ship managers, operators, and their authorized personnel for the purpose of managing compliance documentation and conducting compliance analysis against recognized maritime frameworks.

7.2 Restrictions

Customer agrees that it will not, and will not allow its Users or third parties to:

• •Use the Service for any purpose other than maritime compliance management.
• •Upload content that is unlawful, harmful, threatening, defamatory, or otherwise objectionable.
• •Upload documents that are not related to compliance activities.
• •Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service.
• •Copy, modify, create derivative works of, or distribute the Service or any part thereof.
• •License, sublicense, sell, resell, rent, lease, or transfer access to the Service to any third party.
• •Use the Service to build or support a product or service competitive with Pelagos.
• •Attempt to gain unauthorized access to the Service, other accounts, or NiekaLab's systems or networks.
• •Interfere with or disrupt the integrity or performance of the Service.
• •Use the Service in any manner that violates any applicable law or regulation.
• •Use the Service in any manner that may cause NiekaLab to violate any applicable law relating to economic or trade sanctions.

7.3 Enforcement

If Customer uses the Service in a manner that, in NiekaLab's reasonable judgment, causes or is likely to cause harm to NiekaLab, the Service, or other customers, NiekaLab may suspend Customer's access in accordance with Section 14 of this Agreement.

8. Intellectual Property

8.1 NiekaLab's Intellectual Property

The Service, including all software, technology, algorithms, models, user interfaces, designs, documentation, and branding, is the intellectual property of NiekaLab. All rights not expressly granted in this Agreement are reserved.

8.2 Feedback

Customer may from time to time provide suggestions, comments, or other feedback regarding the Service (“Feedback”). Customer grants NiekaLab a royalty-free, worldwide, perpetual, irrevocable, fully transferable, and sublicensable right and license to use, incorporate, modify, and distribute such Feedback for any purpose without obligation or restriction. Feedback does not include Customer Data.

8.3 Compliance Frameworks

TMSA, DryBMS, SIRE, and other compliance frameworks referenced within the Service are the property of their respective owners (such as OCIMF). NiekaLab does not claim ownership of any compliance framework content. The Service provides analysis against these frameworks as a tool to assist Customer and does not reproduce or redistribute framework content.

9. Confidentiality

9.1 Definition

“Confidential Information” means any information disclosed by one party (the “Disclosing Party”) to the other party (the “Receiving Party”) that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer's Confidential Information includes Customer Data. NiekaLab's Confidential Information includes non-public information about the Service's features, functionality, and performance.

9.2 Obligations

The Receiving Party will: (a) protect the Disclosing Party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable degree of care; (b) not disclose Confidential Information to third parties except as necessary to perform its obligations under this Agreement, and only to persons bound by confidentiality obligations; and (c) not use Confidential Information for any purpose other than fulfilling its obligations under this Agreement.

9.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available without breach of this Agreement; (b) was known to the Receiving Party prior to disclosure; (c) is received from a third party without breach of any obligation to the Disclosing Party; or (d) was independently developed by the Receiving Party without reference to the Confidential Information.

9.4 Compelled Disclosure

The Receiving Party may disclose Confidential Information if required by law, regulation, or court order, provided that it gives the Disclosing Party prior notice (to the extent legally permitted) and reasonable assistance if the Disclosing Party wishes to contest the disclosure.

10. Third-Party Services

The Service relies on third-party services to operate, including Amazon Web Services (hosting), Supabase (authentication and database), Cloudflare (CDN and security), Stripe (payment processing), Anthropic and OpenAI (AI processing), PostHog (analytics), and Sentry (error tracking).

Customer acknowledges that NiekaLab is not responsible for the performance, availability, or security practices of third-party services, except to the extent NiekaLab can reasonably control or influence them. Customer's use of the Service is also subject to the terms and privacy policies of these third-party services where applicable.

NiekaLab expressly disclaims all representations and warranties relating to third-party services. NiekaLab will have no liability arising from any acts or omissions of third-party service providers.

11. Warranty Disclaimer

12. Limitation of Liability

13. Indemnification

Customer agrees to indemnify, defend, and hold harmless NiekaLab and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• •Customer's use of the Service.
• •Customer's breach of this Agreement.
• •Customer's violation of any applicable law or regulation.
• •Any claim arising from Customer Data or Customer's sharing of outputs generated by the Service with third parties.
• •Any compliance decisions made by Customer based on analysis provided by the Service.

14. Suspension

14.1 Suspension for Violation

If Customer materially breaches this Agreement, NiekaLab may suspend Customer's access to the Service. NiekaLab will use commercially reasonable efforts to provide Customer with notice and an opportunity to remedy the violation prior to suspension, except where immediate suspension is necessary to protect the security, integrity, or availability of the Service.

14.2 Suspension for Non-Payment

If Customer fails to pay any fees when due, NiekaLab may suspend Customer's access to the Service until payment is received. NiekaLab will provide at least seven (7) days written notice before suspending access for non-payment.

14.3 Effect of Suspension

During any period of suspension, Customer will not have access to the Service but Customer Data will be retained. NiekaLab will restore access as promptly as practicable after the circumstances leading to the suspension have been resolved.

15. Changes to These Terms

NiekaLab may modify these Terms of Service at any time. We will provide at least thirty (30) days advance notice of any material changes by email or by placing a notice within the Service before the changes take effect.

Customer's continued use of the Service after the updated terms take effect constitutes acceptance of the revised terms. If Customer does not agree with the revised terms, Customer may cancel their subscription before the changes take effect.

The most current version of these terms will always be available at getpelagos.com/terms.

16. General Terms

16.1 Governing Law and Jurisdiction

This Agreement, and any disputes arising out of or related to it, will be governed exclusively by the laws of the Republic of Singapore, without regard to its conflict of laws principles. The courts of Singapore will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement.

16.2 Relationship of the Parties

The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

16.3 Force Majeure

NiekaLab will not be liable for any failure or delay in the performance of its obligations due to events beyond its reasonable control, including natural disasters, war, terrorism, pandemics, strikes, government actions, failure of third-party hosting providers, power outages, or internet disruptions.

16.4 Assignment

Customer may not assign or transfer this Agreement or any rights or obligations under it without NiekaLab's prior written consent. NiekaLab may assign this Agreement in its entirety in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets without Customer's consent.

16.5 Severability

If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

16.6 Entire Agreement

This Agreement, together with our Privacy Policy, Data Use, and Security pages, constitutes the entire agreement between the parties regarding the subject matter hereof and supersedes all prior agreements, proposals, or representations, whether written or oral.

16.7 Waiver

No failure or delay by either party in exercising any right under this Agreement will constitute a waiver of that right. No waiver will be effective unless made in writing.

16.8 Notices

Notices under this Agreement will be provided by email. Notices to NiekaLab must be sent to support@getpelagos.com. Notices to Customer will be sent to the email address associated with Customer's account. Notices will be deemed delivered on the business day after they are sent.

16.9 No Third-Party Beneficiaries

There are no third-party beneficiaries to this Agreement. A person who is not a party to this Agreement may not enforce any of its terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at: